Privacy Policy

Information We May Collect

WisePlush may collect information when you send an email, contact us through WhatsApp, request a quote, ask about sampling, or communicate with us about a custom plush project.

• Name, company name, email address, phone number, or WhatsApp number
• Country or region
• Project details, product type, target size, quantity, and use case
• Target market, deadline, delivery requirements, packaging requirements, and delivery destination
• Compliance or label requirements
• Messages, notes, or files submitted by email, WhatsApp, or other communication methods you choose to use

Project Information and Artwork

Custom plush inquiries may include project-related materials, such as artwork, mascot designs, character references, product sketches, logo files, brand guidelines, sample photos, packaging artwork, label files, or other design references.

WisePlush may use this information to review project feasibility, understand the requested plush product, discuss sampling options, prepare quotation requirements, and review fabric, embroidery, printing, accessories, labels, packaging, and delivery needs. Project artwork and design files should be handled according to the buyer's instructions and any written agreement between the buyer and WisePlush.

How We May Use Information

• Respond to inquiries
• Review custom plush project requirements
• Communicate about samples, quotations, production planning, packaging, compliance questions, or shipping preparation
• Provide customer support
• Improve website content and inquiry communication
• Maintain business records
• Protect the website from misuse or spam
• Comply with applicable legal or business requirements where relevant

WisePlush does not intend to use visitor information for purposes unrelated to website operation, inquiry handling, project communication, business records, or legal and security needs.

Email and WhatsApp Communication

If you contact WisePlush by email, WhatsApp, or another contact method, we may reply through the contact details you provide. Communication may include project questions, quotation follow-up, sample discussion, packaging questions, production planning, compliance reminders, or shipping preparation. Visitors should avoid sending highly confidential information unless a suitable agreement or communication method has been confirmed.

Cookies and Analytics

The website may use essential browser storage, security functions, and server logs needed to operate the site and understand technical performance. The current site files do not include a dedicated advertising or analytics tracker.

If optional analytics or advertising tools are added, this policy and any required notice or choices should be updated. You can usually control cookies through your browser settings, although disabling essential functions may affect the website.

Sharing Information

WisePlush may share limited information with team members or service providers when needed to answer an inquiry, review a project, prepare an order, operate the website, or meet legal and security requirements.

• Internal sales or project staff
• Sampling or production team members
• Packaging or label preparation staff
• Logistics or shipping service providers
• Testing labs or compliance service providers if requested or required for a project
• Website, email, hosting, analytics, or communication service providers

WisePlush does not intend to sell personal information. Information may be shared when needed to respond to inquiries, support a project, operate the website, comply with legal requirements, or protect business and website security.

Data Retention

WisePlush may retain inquiry records, email communication, project details, artwork references, quotation records, and business communication for as long as needed for project review, business records, customer service, legal requirements, or future reorder support. Information should be deleted or its use limited when it is no longer needed, subject to applicable record-keeping requirements.

International Data Transfers

WisePlush works with international buyers. If you contact WisePlush from outside China, your information may be communicated across borders as part of inquiry response, project review, quotation, sampling, production planning, or shipping preparation.

Data Security

WisePlush takes reasonable steps to protect submitted information from unauthorized access, loss, misuse, or disclosure. However, no website, email system, or online transmission method can be completely secure. Visitors should use care when sending confidential artwork, unreleased brand designs, or sensitive business information online.

Your Rights and Choices

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, or other handling of your personal information. To make a privacy-related request, contact WisePlush using the contact method listed on this website.

• Email: info@wiseplush.com
• Company: WisePlush
• Address: No. 7 Liuzhuang Road, Hanjiang District, Yangzhou, Jiangsu, China
• Website: https://www.wiseplush.com/

Children's Privacy

The WisePlush website is intended for business inquiries and is not directed to children. Visitors should not submit personal information on behalf of children unless they have the authority and legal basis to do so.

Links to Other Websites

The WisePlush website may include links to third-party websites, services, or platforms. WisePlush is not responsible for the privacy practices of third-party websites. Visitors should review the privacy policies of those websites separately.

Changes to This Privacy Policy

WisePlush may update this Privacy Policy from time to time. The updated version should be posted on this page with a revised update date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact WisePlush through the contact page or the privacy contact method listed above.

Privacy Questions